Contact Us
Have a question, found a bug, or need help with Rytmo? We're here to help! Reach out to us and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I sync my data across devices?
Rytmo uses iCloud to sync your data across all your Apple devices. Make sure you're signed in to the same Apple ID on all devices and have iCloud enabled. Go to Settings → [Your Name] → iCloud and ensure iCloud is enabled. Your data will sync automatically when you're connected to the internet.
How do I restore my premium subscription?
If you've purchased Premium, your subscription should restore automatically when you sign in with the same Apple ID. If it doesn't restore, go to Settings → [Your Name] → Media & Purchases → View Account → Subscriptions to check your subscription status. You can also try tapping "Restore Purchases" in the app settings.
Can I use Rytmo without iCloud?
Yes! Rytmo works completely offline. All your data is stored locally on your device. iCloud sync is optional and only used if you want to sync across multiple devices. You can disable iCloud sync at any time in your device settings.
How do I connect Rytmo to Apple Health?
When you create or edit a habit, you can link it to a health metric (like steps, distance, or calories). The app will ask for permission to access Apple Health data. You can grant or deny these permissions at any time in Settings → Privacy & Security → Health.
What happens to my data if I delete the app?
If you delete the app, all local data on your device will be removed. If you had iCloud sync enabled, your data may still be stored in your iCloud account. To completely delete your data, you may need to delete it from iCloud as well through your device's iCloud settings.
How do I export my data?
Currently, your data is stored locally on your device or in your iCloud account. You can access all your data directly through the app. If you need to export your data, please contact us at app@marence.at and we can help you with data export options.
Why aren't my notifications working?
Make sure notifications are enabled for Rytmo in Settings → Notifications. Also, ensure that you've set up reminders for your habits in the app. If notifications still don't work, try restarting your device or reinstalling the app.
Can I use Rytmo on Android?
Currently, Rytmo is only available for iOS devices (iPhone and iPad). We don't have plans for an Android version at this time, but we're always evaluating new platforms based on user demand.
Reporting Issues
If you encounter a bug or issue with Rytmo, please contact us at app@marence.at with the following information:
- Description of the issue
- Steps to reproduce the problem
- Your device model and iOS version
- App version (found in Settings)
- Screenshots if applicable
Privacy Note
When reporting issues, please don't send us your personal habit data. We don't have access to your data, and we don't need it to help troubleshoot. If we need to investigate a data-related issue, we'll guide you through safe ways to share diagnostic information.
Feature Requests
Have an idea for a new feature? We'd love to hear it! Send your suggestions to app@marence.at. While we can't implement every request, we carefully consider all feedback and prioritize features based on user needs.
Other Resources
We typically respond within 24-48 hours. Thank you for using Rytmo!